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Au nom de Sandler Training, nos pensées vont à nos clients et à leurs familles ainsi qu'aux entreprises touchées par COVID-19. Nous nous engageons à travailler avec vous pour vous aider, vous et votre entreprise, à traverser cette période hors du commun. Sandler Training est ouvert mais opère à distance conformément aux recommandations des autorités sanitaires pour faire sa part et contribuer, nous l'espérons, à "aplatir la courbe" de la propagation du virus. Nous sommes là pour vous et pour notre communauté. N'hésitez pas à nous appeler ou à nous envoyer un courriel pour nous faire part de vos préoccupations. Nous vous souhaitons bonne chance pour la santé et la sécurité de vos familles, de vos équipes et de vos clients.
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Vincent Barberger, Montréal | ENGLISH
 

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Management & Leadership

Customer service is an interesting aspect of any business. Whether you call it inside sales or customer care, your frontline employee may have the most difficult job in the company. Have you ever cringed when listening to one of your frontline people on the phone? Do you find your staff to be too strict with the policies or too loose?

With the great economic storm over the last year, many businesses wisely pulled back into safe harbors for a period of time. In fact, those that failed to make adjustments and continued their course were likely wiped out or at least seriously damaged. Unwise use of credit and perhaps a bit of bad luck has taken its toll on many. However, perhaps you are one of those businesses that made the proper course corrections by making the difficult and sometime painful choices.